Account Manager-Client Service

Salary: £24,000—35,000. Location: Gloucestershire (Permanent). Reference BBBH418

Our client, who is a global insight and strategic marketing group are looking for curious, smart creative thinkers who are fascinated by human behaviour and have an interest in marketing or fundraising to join their growing team.

The role involves project management of campaigns, management of client relationships and planning and development of campaigns.

Responsible for …
…relating to client service and campaign management
*Be seen as a reliable day-to-day contact by your clients, in full control of their campaigns
*Produce schedules, quotations, briefs & matrices, ensuring these are re-supplied in the event of changes
*Keep clients informed through status reports and meetings; acknowledging in writing, all significant client instructions and responding promptly to enquiries
*Interpret client instructions and comments, challenging and/or clarifying where appropriate, before briefing internal technical departments
*Negotiate successfully with clients over timings and costs
*Contribute to creative ideas sessions and planning meetings
*Collaborate effectively with colleagues in other internal teams
*Prepare campaign models & post-campaign reports making recommendations for future campaigns

…relating to client profitability and billing
*Ensure campaigns are quoted in accordance with contracts/agreed campaign charges
*Keep quotations up to date with any change and resupply to client promptly
*Raise invoices within 48 hours of project completion to maintain a healthy cash position

…relating to quality control, systems and procedures
*Demonstrate excellent proof-reading skills and attention to detail

*Rigorously observe procedures and quality standards in line with ISO processes, ensuring all learnings are logged on the Quality Management System
*Ensure quotes and artwork are approved by the client at appropriate stages
*Adhere to procedures regarding virtual job archiving, the storage of samples and maintaining guard books

Supporting on….

*Contribute to client review meetings; helping to research, prepare and deliver presentations
*Identify opportunities to introduce clients to new products and services

Desired Skills and Experience

*Great team-worker, able to collaborate effectively with colleagues across the business
*Appetite to challenge the status quo
*Passion for delighting clients, with an appetite to understand and solve their marketing problems
*Excellent problem solver, with the ability to own a project or problem and drive it through to resolution/completion
*Excellent communication skills, able to inspire complete confidence in clients
*Appetite and ability to learn fast under own initiative, as well as through formal training programme
*Desire to develop technical skills across behavioural science, marketing technology and fundraising
*Assertive attitude to price negotiation
*Good, organised project management skills with excellent record keeping and attention to detail

So if you feel you have the required skills for this role, please get in touch ASAP.

Enjoy Recruitment Group is acting as an Employment Agency in relation to this vacancy.

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This job expires on Thursday December 10th, 2015 5:49pm

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